Shipping policy

Shipping Policy and Restrictions | Big Puff Smoke Shop

At Big Puff Smoke Shop, we strive to ensure that your orders are delivered safely and efficiently. This policy outlines our shipping process, restrictions, and the steps you must take to coordinate your delivery.

Shipping Coordination

All shipments are managed directly by our supplier. Once you complete your purchase, you will need to contact the supplier to arrange the delivery of your order.

  • Contact Process: After making your purchase, you will receive a confirmation email with the supplier's contact details. You must reach out to them using the following methods to coordinate your delivery:

  • Delivery Times: Delivery time will vary based on product availability and coordination with the supplier. We recommend contacting the supplier promptly to ensure efficient delivery.

  • Shipping Costs: Shipping costs are determined by the supplier based on the delivery location and shipping option selected. Please verify these details when contacting the supplier.

Shipping and Age Restrictions

Due to regulations and the Prevent All Cigarette Trafficking (PACT) Act, we ship using regional carriers and adhere to strict age verification processes. All purchases require age verification, and orders will only be delivered with an adult signature confirmation upon delivery.

  • Age Verification: We use a secure platform to verify the age of our customers. This is mandatory for all orders.

  • Adult Signature: As per federal law, an adult (21+) must sign for any vape product deliveries. An additional fee for this service will be applied at checkout.

Due to state, city, and federal restrictions, we do not ship certain vape products to specific regions.

PACT Act and Shipping Restrictions

Under the PACT Act, all online vape retailers must comply with the following:

  • Verify age through a commercially available database.
  • Use shipping services that require an adult signature at the point of delivery.
  • Register with the ATF and U.S. Attorney General.
  • Register with state and local tax administrators.
  • Collect and pay all applicable taxes and affix tax stamps where necessary.
  • Provide a monthly transaction report to state tax authorities.

Carriers: As major carriers like UPS and FedEx do not ship vape products, we use alternative carriers. These shipping options and their associated costs will be visible at checkout.

Vape Product Shipping Restrictions

We are unable to ship vape products to the following regions:

  • States we do not ship to:

    • Arkansas, Georgia, Louisiana, Maine, Massachusetts, New Hampshire, New York, Oregon, South Dakota, Utah, Vermont, Washington DC.

  • States with specific restrictions:

    • Maryland: No disposable vape devices.
    • New Jersey and Rhode Island: No flavored e-liquids or prefilled devices containing nicotine (except tobacco flavor).

  • Cities with specific restrictions:

    • Anchorage, AK; Chicago, IL; San Francisco, CA: No e-liquids or prefilled devices containing nicotine.

CBD Shipping Restrictions

We do not ship CBD vape products to states where vape products are restricted or to:

  • Idaho, Nebraska, Kansas (only products with 0% THC allowed).

U.S. Territories and Military Addresses

We do not ship to U.S. Territories, including Guam, Northern Mariana Islands, American Samoa, Puerto Rico, and U.S. Virgin Islands. Additionally, we do not ship to APO/FPO/AE military addresses or P.O. Boxes.

Additional Shipping Information

  • Processing and Shipping Times: Orders are processed within 1-2 business days. Shipping typically takes 5-7 business days depending on the regional carrier.

  • Shipping Protection with Route: We offer shipping protection through Route. In case of loss, theft, or damage, you can file a claim through Route for peace of mind.

Order Tracking

Once your order is processed, you will receive an email with tracking information. Use the provided link to track your shipment's status.

Order Cancellation Policy

If you wish to cancel your order after placing it, please contact us immediately. While we will do our best to cancel and refund the order, we cannot guarantee cancellation if the order has already been processed for shipping.

For any questions about our shipping policy or restrictions, feel free to contact us at jmvalencia3913@gmail.com or by phone at +1 (213) 528-1744.